When booking your appointment, please understand that If you have a current service or package with us the online scheduling will not ask you for a credit card to pay for your service. Call 920-684-8880 instead of applying a credit card to your appointment. The system will recognize your login and account information. Please notice that Packages are discounted to Encourage regular, consistent appointments within a time frame they do have expiration dates.
If you would like to redeem a Gift Certificate, Please call 920-684-8880 to book your appointment, if you feel the system is not recognizing your gift certificate #, rather than paying for your appointment with a credit card. If you choose to use your credit card for your appointment anyway, It may take up to 5 business days to either offer a full credit to your Balance on Buffalo account that is usable for future Appointments OR to issue a credit card refund minus a $10 Service Fee. Thank you for your understanding.
Length Of Appointments
Please Note That All Massage Therapy Appointments Are Scheduled for The Booked Session Plus 15 Minutes To Ensure That Each Client Receives A Full Bodywork Session. Please Arrive On Time. Late Arrivals Will Be Deducted From Scheduled Time.
No Show & Cancellation Policy
Your Appointments Are Very Important To The Staff Members Of Balance On Buffalo – Therapeutic Massage Works, It Is Reserved Especially For You, But We Understand That Sometimes Schedules Adjustments Are Necessary; Therefore, We Respectfully Request At Least 24 Hours' Notice For Cancellations.
Please Understand That When You Forget Or Cancel Your Appointment Without Giving Enough Notice, We Miss The Opportunity To Fill That Appointment Time, And Clients On Our Waiting List Miss The Opportunity To Receive Services. Our Appointments Are Confirmed 48 Hours In Advance Via Text Or Email Because We Know How Easy It Is To Forget An Appointment You Booked Months Ago. Since The Services Are Reserved For You Personally, A Cancellation Fee Will Apply.
- Less Than 24 Hour Notice Will Result In A Charge Equal To 100% Of The Reserved Service Amount.
- “NO SHOWS” Will Be Charged 100% Of The Reserved Service Amount.
The Cancellation Policy Allows Us The Time To Inform Our Standby Guests Of Any Availability, As Well As Keeping Our Team Members Schedules Filled, Thus Better Serving Everyone. Thank You For Viewing And Supporting Our Policies Criteria.