If you would like to redeem a gift certificate or have a package or membership, please call us at 920-684-8880 to book your appointment. If the system doesn't recognize your gift certificate number, package, or membership, we're here to help! Our friendly front desk staff is available Monday through Friday from 11 AM to 5 PM and Saturday from 9 AM to 3 PM, and we may be open longer than these posted hours to assist you.
When booking appointments online, we kindly request your credit card information to uphold our cancellation and no-show policies. Rest assured, payment will only be processed after your service. We look forward to serving you!
Policies
Length Of Appointments
Kindly be aware that all massage therapy appointments are scheduled to include the booked session time, along with a minimum of 30 minutes in between. This buffer time enables our licensed massage therapist to switch rooms, reset both physically and mentally, and ensure they can provide you with the deserved attention during your full bodywork session. It's important to arrive on time, as late arrivals will result in a deduction from your scheduled time.
No Show & Cancellation Policy
We value your appointments at Balance On Buffalo – Therapeutic Massage Works. They are set aside exclusively for you. We understand that schedule changes can happen, so we kindly ask for a minimum of 24 hours' notice for cancellations.
When appointments are forgotten or canceled without adequate notice, it prevents us from filling that time slot and others from receiving services. To help with this, appointments are confirmed 48 hours beforehand via text or email, recognizing how easily appointments can slip one's mind, even if booked months prior. As these services are reserved just for you, a cancellation fee for the full amount of the scheduled service will be applied:
- Canceling with less than 24-hour notice incurs a charge equal to 100% of the reserved service amount.
- "No shows" will also be charged 100% of the reserved service amount.
This cancellation policy permits us to inform waitlisted clients of any openings and ensures our team's schedules remain full, benefiting everyone. Your understanding and support of our policies are greatly appreciated.